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Delivery

How long will the order take to arrive?

Hi, normally it takes 1-3 working days to process the order.

Once your order is shipped out, there will be an email sent out regarding tracking info for your order, you can track the order status in "My orders".

Based on our international shipment methods, it will take some days to be delivered to you, the shipping time is also based on shipping company.

Note: Due to the influence of COVID-19 epidemic now, your order may be delayed for several days before delivery, please wait in patience.




Why is my order delayed?

Hi, apologizes for the delay.

Since we ship overseas, it needs some days to arrive your country by Steamship , there is no updated information for your package as it is in transit to the shipping company's next facility.

Once the package arrives at local, the order status will be updated and delivered to you soon.

Thanks for your understanding and cooperation.

Note: Due to the influence of COVID-19 epidemic, there is a shortage of global transport resource which may delay your order for several days.




Why there is no tracking updated?

When orders are shipped from our warehouse, it needs days to arrive your country by plane first.

There is no updated information for your package as it is in transit to the shipping company's next facility. Sometimes the tracking information will not be updated for a couple of days because the package is in transit.

Once the package arrives at local, the order status will be updated immediately.

Note: Due to the influence of COVID-19 epidemic, there is a shortage of global transport resource which may delay your order for several days.




Can I receive my order before a certain time?

Please kindly note that an order needs 1-3 days for processing before being shipped out. After that, it takes another days to be delivered. Although we strive to provide quickest delivery, there is not an exact date of delivery, only an approximation.

Note: Due to the influence of COVID-19 epidemic, there is a shortage of global transport resource which may delay your order for several days.




What happens if I am not at home when my package arrives?

If you were not at home when the shipping company deliver your order, you can ask your family or friends to sign for it if possible. Or you can contact the shipping company to arrange a delivery when you are available.




What if I received a defective item?

We do apologize for the inconvenience, kindly suggest you to contact manual service to check for details if necessary.

Note: picture and Item ID or Item sku of the defective item are needed.